General terms and conditions

1. Destails of the Service Provider

Company name: Rádli & Rádli 2020 Ltd.

Short name: Rádli & Rádli 2020 Ltd. 
Address: 13 Véndeki utca 8300 Tapolca, Hungary 
Company registration number: 19-09-521479
Tax ID.: 28805155-2-19

EU VAT no.: HU28805155

National Tourist Information Center Registration NumberSZ21000304

Banking details: Magyar Bankholding: 50420630-10003004-00000000

IBAN: HU86 50420630-10003004-00000000


Phone: +36/83 378 566


2. General rules

2.1. The General Hotel Contractual Terms and Conditions (hereinafter: GTC) summarize the contractual content whereby Rádli & Rádli 2020 Ltd. (13 Véndeki utca 8300, Tapolca, Hungary, hereinafter: Service Provider) concludes a contract with its Guests for the use of its accommodation and services.

2.2. Individual terms and conditions do not form part of these GTC, but do not preclude the conclusion of special agreements with travel agents and organizers, sometimes with different terms and conditions depending on the business concerned. 
2.3. Simultaneously with the conclusion of the contract, the guest concerned acknowledges the provisions of this GTC and, unless otherwise agreed, this is considered to be applicable.

3. Contracting Party

3.1. The services provided by the Service Provider are used by the Guest. 

3.2. If the Guest places the order for the services directly with the Service Provider, the Guest will be the Contracting Party. The Service Provider and the Guest together, if the conditions are met, become contracting parties (hereinafter: Parties).

3.3. If the order for the services is sent to the Service Provider by a third party (hereinafter referred to as the Intermediary) on behalf of the Guest, the conditions of the cooperation shall be regulated by the contract concluded between the Service Provider and the Intermediary. In this case, the Service Provider is not obliged, but entitled to examine whether the third party legally represents the Guest.

4. Contractual Relationship

4.1. Upon the request for an offer sent orally or in writing by the Guest, the Service Provider shall send an offer. If no specific order is received within 72 hours from the sending of the offer, the Service Provider will no longer be bound by the offer. The guest is able to accept the offer sent as long as he is there are available rooms of room type included in the offer. We are not in a position to be able to keep the rooms until they are reserved.

4.2. The Contract is concluded with the written confirmation of the Guest's booking submitted orally, sent by the Service Provider, and thus qualifies as a Contract concluded in writing. An oral reservation, agreement, amendment or its oral confirmation by the Service Provider is not legally binding. The rooms are sold depending on the availability of free rooms; the reservations are confirmed by the Service Provider in the order of their receipt.

4.3. The order must include the name, address, and contact details of the Guest, as well as the number of people arriving, the exact time of arrival and departure, the type of room and the exact name of the services. The content of the contract covers: the subject, place, duration and price of the service, as well as the payment and cancellation terms.

The contract for the use of the accommodation service is concluded for a specified period.

If the Guest leaves the hotel permanently before the expiry of the specified period, the Service Provider is entitled to the full consideration for the service stipulated in the Contract. Service Provider is entitled to resell the room vacated before the expiry date. If the guest does not use the ordered services and does not cancel them within the time-frame provided for each service, or the service provider does not provide a cancellation option due to the nature of the service, the guest is obliged to pay a penalty.

The prior consent of the Service Provider is required for the extension of the use of the accommodation service initiated by the Guest. In this case, the Service Provider may stipulate the reimbursement of the fee for the service already performed.

If the guest fails to leave and vacate the room by 11:00 AM on the day of departure, the guest is obliged to pay the late check-out fee, and if the room is not vacated after 17:00 and the The Service Provider has not agreed in advance, the Service Provider is entitled to charge the room price for another day and at the same time the Service Provider's service obligation may be terminated.

The condition for using the accommodation service is that the Guests prove their identity in accordance with the legal regulations under government decree 237/2018, according to a to the reporting obligation for the National Tourist Data Providing Center , by filling in the on-site registration form. No one can stay at the hotel without registration.

The contract can be amended and/or supplemented only by a written agreement signed by the Parties.

Basic hotel service

The current room rate includes accommodation and breakfast 

5. Method and conditions of using the service

5.1. The Guest can take over the hotel room from 15:00 on the day of arrival (Check in) and must check out by 11:00 AM on the last day of the stay (Check out), unless the Service Provider has provided an Early check in or Late check out to the Contracting Party by prior arrangement. 

5.2. A Szolgáltatónak abban az esetben, ha a Vendég nem jelenik meg a megállapodás szerinti nap 24.00 óráig, joga van arra, hogy elálljon a szerződéstől  – kivéve, ha későbbi érkezési időpont került kikötésre -, és ezáltal a lemondási feltételekben meghatározott kötbérfizetési kötelezettség lép életbe. Ha a Vendég a szobát az érkezés napján reggel 10:00 óra előtt kívánja elfoglalni, úgy az előző éjszaka díját a Szolgáltató felé meg kell fizetnie.

5.3. By accepting the offer sent by the Service Provider, and by confirming the finalization of the booking, as well as by filling in and signing the on-site or online registration form, the Guest accepts and is obliged to comply with the General Terms and Conditions of Rádli & Rádli 2020 Ltd. 

5.4. Information needed for the duration of the guest's stay will be provided on site. The hotel reception is open 24 hours a day.

6. Prices

6.1. The room rates of the hotel operated by the Service Provider will be posted at the hotel reception. Price lists for other services are available in the parts of the hotel (restaurant / drink bar) concerned.

6.2. Service provider is entitled to set the prices in Hungarian forints and in any convertible currency. 

6.3. The service provider undertakes to publish its current hotel room prices, current promotions, discounts and other offers on the website operated by it. The hotel also sells its services through intermediaries. Due to the prices applied during the promotions and other factors, the price of the services may differ at the same time. For this reason, the guests cannot make a claim against the service provider; they is subject to the prices according to the contract concluded by them.

6.4. Our prices may vary depending on occupancy, i.e. avaiability of rooms and length of stay, as well as the the types of rooms. 

6.5. Rádli & Rádli 2020 Ltd. reserves the right to change the prices. The Service Provider is free to change the advertised prices without prior notice. This does not apply to prices included in the offers in effect and confirmed in writing. 

6.6. The prices issued by Rádli & Rádli 2020 Ltd. always include the VAT in effect specified by law. Rádli & Rádli 2020 Ltd. transfers the additional burdens due to the amendment of the Tax Act (VAT) in effect to the Contracting Party with prior notice. Accommodation fees do not include tourist tax, which must be paid at the place of service. 

7. Amending the order

It is possible to transfer an already finalized and confirmed reservation to another date, to change the room type or the number of people, depending on the prices currently in effect and availability of free rooms. 

8. Offers, discounts, room surcharges

8.1. The discounts advertised always apply to individual bookings.

8.2. The discounts advertised cannot be combined with other discounts. 

8.3. In the case of booking products subject to special conditions, or in case of group travel or special events, Service Provider sets conditions different from those above, and the conditions are set out in an individual Contract.

8.4. Package prices include accommodation in a standard room. It is possible to request a higher category room at an additional cost, subject to availability. 

In case of a single booking (1 paying person per room), 70% of the double-room rate will be charged.

Discounts for children: The service provider offers discounts for guests arriving with children. The amount of the discount is specified on the hotel's website. 

  • When the children are accommodated in the same room with their parents
    0 – 7 éves korig a kedvezmény mértéke 100%,
    8 – 14 éves korig a kedvezmény mértéke 30%
    An extra bed or baby cot is only available for certain room types.

9. Cancellation policy and rules of advance payment

9.1. The customer must always notify the service provider of the cancellation in writing. In case of online booking, if the Guest is booked on the hotel's own website, it is possible to cancel the order in response to the confirmation. In case of a booking made at one of our intermediary partners (,,, it is necessary to cancel the reservation on the booking website concerned. 

9.2. The cancellation policy is valid for individual bookings, in case of groups, events, conferences the conditions specified in the contract shall apply. 

9.3.  Egyedi és akciós ajánlatok esetében a lemondási feltételek a visszaigazolásban szereplő feltétek szerint alakulnak. A szolgáltató fenntartja magának a jogot, hogy a speciális kondíciókhoz kötött termékei – így például akciós ajánlatai – foglalása, csoportos utazás, vagy rendezvények esetén a fentiektől eltérő egyedi szerződésben rögzített feltételeket állapítson meg.

9.4. Services (accommodation, meals, treatments, etc.) booked but not used during the hotel's stay are not refundable.

10. Method of payment, guarantee

10.1. The service provider will indicate the total amount of the services ordered for the entire stay on the written confirmation sent to the Guest by the service provider.

10.2. Service Provider shall demand the payment for the services provided to the Contracting Party no later than after the use and before leaving the hotel. The price of the services ordered can be settled on the spot in cash, by a credit/debit card and, in the case of domestic hotels, with a Széchenyi Relax Card (SZÉP card) in accordance with the legislation in force. Under an individual agreement, guests can also make a subsequent payment by bank transfer to the hotel's bank account for an amount equal to the value of the service used. 

10.3. In order to guarantee the use of the service in accordance with the Contract and the payment of the consideration, the Service Provider may request a credit card guarantee and the payment of an advance for part or the total amount to be paid.

10.4. The Contracting Party's invoice may be settled in HUF. In addition to HUF, the Service Provider accepts EUR for the settlement of the invoice concerned. In this case, the conversion or invoicing shall take place at the foreign exchange selling rate of the Service Provider's account managing Bank to be in effect on the day of the Guest's arrival or at the exchange rate previously determined by the Service Provider and communicated to the Guest. In the case of a cash payment in EUR, the Service Provider shall pay the amount of the change to be returned in HUF.

10.5. The costs related to the use of any payment method shall be borne by the Contracting Party or else its SZÉP card/credit card.

10.6. Guests can pay the room bill for the services used during their stay at the hotel reception, where the service provider will issue an invoice in accordance with the provisions of thre relevant legislation.


11. 1. Pets can be accommodated in the Service Provider's accommodation only after prior consultation, in a limited number and depending on the free capacity, by placing them in a floor-tiled room. Pets are allowed throughout the hotel under the surveillance of the guest conerned and pets with their owners are allowed to use the common areas to access the rooms. The pet surcharge is included in the current price list.

11.2. Guests are fully liablae for any damage caused by their pets and are obliged to pay any extra cleaning fees arised, on site. 


  • Only pets having a "pet health booklet" and vaccinated against rabies are allowed in the hotel.
  • The hotel only accepts housetrained dogs and cats for an additional service fee in designated, non-carpeted rooms.
  • A maximum of 2 pets can be accommodated per room at a time.
  • No further equipment is not provided for pets; the Guests concerned are obliged to take care of them.
  • Only those pets are allowed in the hotel, which do not disturb the peace of mind of hotel guests .
  • The use of a leash for pets during transport and walking is mandatory in the area of the hotel.
  • Pets are not allowed in the hotel's public areas (restaurant, drink bar) for public health reasons.
  • Feces must be disposed of immediately by the owner of the pet concerned, otherwise a surcharge will be charged.

12. Rights of the guests

12.1. Pursuant to the Contract, the Guests are entitled to use of the booked room and the facilities of the accommodation for their intended purpose, which are included in the usual range of services during the opening hours specified in the notice.

12.2. A Guest may file a complaint regarding the performance of the services provided by the Service Provider during the stay at the accommodation until the time of checking out and leaving the hotel. Service Provider undertakes to handle complaints submitted to it in writing (or recorded in the minutes) during this period.

12.3. The Guest's right to complain ceases to exist after leaving the accommodation. It is not possible to submit any subsequent claim for compensation after leaving the hotel. 

13. Obligations of the Guests

13.1. The Contracting Party is obliged to pay for the services ordered in the Contract by the date and in the manner specified in the Contract.

13.2. Guests are obliged to ensure that the minors under their supervision to be under the supervision of an adult at all times and behave properly in the service provider's hotel. 
For the harm of a minor or a person without ful capacity for any other reason, regardless of whether the harmful conduct takes place under their supervision or outside it, the accompanying parents or guardian staying at the hotel are liable for any damage or harm to all injured parties.

13.3. Guest are obliged to report the damage they suffer to the hotel reception immediately and to provide the hotel with all the necessary details to clarify the circumstances of the damage or to initiate any infringement or criminal proceedings.

13.4. The person who caused the damage has full material and moral liability for the damage caused to the service provider's equipment and items of equipment. 

13.5. It is not allowed to remove furniture or furnishings from the rooms or the building or rearrange them. 

13.6. Guests are not allowed to bring their own food or drink into the hotel, and they are obliged to follow the restaurant policy at all times.

13.7. Pursuant to Act XLII of 1999 on the protection of non-smokers from 1 January 2012, the hotel has been a non-smoking establishment. According to this, smoking is prohibited in the enclosed areas of the hotel (including guest rooms), public areas and the entire open area of ​​the hotel (including terraces and balconies). Signs for your obligation to comply with this legislation have been placed by the hotel in the areas required by law. Hotel are entitled to warn guests and any other person in the hotel area to comply with the law or to stop illegal behavior. Guests and anyone staying in the hotel are required to comply with the provisions of the relevant law and to comply with any requests. If the hotel operator is fined by the competent authority for the infringing conduct of any guest or person on the hotel premises, the operator reserves the right to transfer the amount of the fine to the person who commits the infringing conduct or to demand payment of it. In case of smoking in the room, the Service Provider is entitled to charge an extra cleaning fee to the Guest.

13.8. In the event of a fire and any detected danger, Guests must notify the reception immediately.

14. Guests' liability for damages 

14.1. Guests are responsible for all damages and inconveniences that the Service Provider or a third party suffers due to the fault of the Guests concerned or theit companion or other persons under their responsibility. Guests are responsible for paying the damage caused to the Service Provider. This liability also exists if the injured party is entitled to claim compensation directly from the service provider. 

14.2. The liability for damages includes damage caused to any assets throughout the entire complex. 

15. Rights of the Service Provider

15.1. If a Guest fails to comply with the obligation to pay the fee for the services bound by penalty obligation used or ordered in the Contract but not used, the Service Provider shall have a lien on the personal property of the guest that he took with him to the hotel.

15.2. In the area of the service provider, the reception service is entitled to check the Guests entering and leaving.

15.3. For security and health and safety reasons, the hotel area is equipped with security cameras. By entering the hotel, the guest agrees to be recorded. The recordings are stored by the electronic system for a period in line with legal regulations, after which they are automatically deleted.

15.4. Various activities are offered at the service area to entertain hotel guests. The service provider or its colleagues or an enterprenour hired for this purpose can take photos and video recordings of the programs for marketing and promotional purposes. Guests taking part in the programs acknowledge and expressly agree that the recording of them may appear in such publications and in various advertising media. The service provider strives to enforce the interests of data protection and privacy, but cannot guarantee the unrecognizability of the people featured in the recordings. The service provider shall not be lifable for the publication of photos or videos taken by other guests.

16. Obligations of the Service Provider

The Service Provider is obliged to:

  • to perform the contractual accommodation and other services ordered, in accordance with the regulations and service standards in force
  • investigate the guest's written complaint and take the necessary steps to deal with the problem, which must be recorded in writing

17. The Service Provider's liability for damages

Guest can visit and use the premises of the hotel facility at their own risk in all cases, they use the services and programs of the hotel at their own risk 

The hotel shall be liable for any damage suffered by the Guest as a result of the fault of the hotel or its employees within its premises 

The liability of the hotel does not include damage occur due to a reason outside the control of the hotel or its employees, or caused by the guests themselves.

Furthermore, the Service Provider is not liable for damages resulting from improper use.

Guests must report the damage they suffer to the hotel immediately and provide the hotel with all the necessary information to clarify the circumstances of the damage.

The Service Provider is only liable for valuables, securities and cash if they have been taken over for safekeeping.

The Service Provider is not responsible for personal items left in the Service Provider's public areas or rooms (including belonings placed in the room safe).

Guests of the hotel can park in the unguarded car park free of charge. The Service Provider excludes its liability for any damage caused to the vehicles and objects placed in the parking lot (including, but not limited to: breaking into the car and theft of any object in the car; theft of the vehicle; damage caused by natural phenomena). The parking lot must be used in accordance with the traffic regulations in force.

18. Refusal to perform the contract, termination of the service obligations

Service Provider is entitled to terminate the Contract for accommodation services with immediate effect, thus refusing to provide the services if:

  • a Guest does not use the provided room or the facility or its equipment for their intended purposes
  • a Guest behaves in a manner that is objectionable, rude; is under the influence of alcohol or drugs, conducts threatening, abusive or otherwise unacceptable behaviour whereby disturbs the security and order of the accommodation, its employees
  • a guest has infectious disease
  • the Contracting Party fails to fulfill its obligation to pay an advance as specified in the Contract by the specified date
  • posting libelous comments, or sharing information or photos damaging the reputation of the hotel or infringing on the personal rights its guests, or employees in any way on social and online comment sites.
  • If the contractual obligations between the parties are not fulfilled due to “force majeure” reasons, the contract will be terminated.

19. Accommodating Guarantee

19.1. If the Service Provider's hotel is unable to provide the services specified in the Contract due to its own fault (e.g. overbooking, temporary operating problems, etc.), the Service Provider is obliged to provide the Guest accommodation immediately.

19.2. The Service Provider is obliged to;

to provide / offer the services included in the Contract, at the price confirmed therein, for the period specified therein - or until the impediment ceases - in another accommodation of the same or higher category. All additional costs of providing replacement accommodation shall be borne by the Service Provider. If the Service Provider fully complies with these obligations, or if the Guest has accepted the alternative accommodation offered to it, the Contracting Party may not claim any subsequent compensation.

20. Illness and death of a guest

20.1. If a Guest gets ill during the period of using the accommodation service and is unable to act on his/her own behalf, the Service Provider will offer medical assistance.

20.2. In case of illness/death of the Guest, the Service Provider may claim cost compensation from the relative/heir of the patient/deceased or the payer of the bill, with regard to any possible medical and procedural costs, the consideration for the services used before the death, and any damage to the equipment or furnishing in connection with the illness/death. 

21. Confidentiality

Service Provider is obliged to fulfill its obligation under the Contract pursuant to Act LXIII of 1992 on the Protection of Personal Data and the Disclosure of Data of Public Interest, and in accordance with the provisions of the law and the relevant legal regulations related to data protection - and if the Contracting Party has revealed it to the the Service Provider - in accordance with the relevant internal rules of the Contracting Party.

22. Force majeure

Any cause or circumstance (for example, war, fire, flood, weather, power outage, strike) beyond the control of a party (force majeure) shall relieve any party of its obligations under the Contract until the time the cause or circumstance concerned exists. Parties agree to make all possible efforts to preventvthese causes and circumstances from occurring and to remedy any damage or delay caused thereby as soon as possible.

23. Applicable law and the competent court with regard to the legal relationship of the parties

The legal relationship between the Service Provider and the Contracting Party is governed by Hungarian law and the provisions of the Civil Code. Any dispute arising out of a service contract shall be subject to the exclusive jurisdiction of the court having jurisdiction over the place where the service provider has its registered office.

24. Privacy Statement

In the course of its activities, the Service Provider considers the protection of personal data to be of paramount importance. In all cases, it shall handle the personal data received in accordance with the legislation in force, ensure their security, take all the technical and organizational measures and establish the procedural rules necessary to comply with the relevant legislation.

In the course of its activities, the Service Provider shall use the data of the users exclusively for the purposes of concluding contracts, invoicing and for its own advertising purposes (if the guest has consented to this) in accordance with the Data Protection Act.

By concluding the accommodation service contract, Guests agree that they have read and understood the above terms and conditions and agree with them. The GTC may be amended later, which the Service Provider shall indicate on the hotel's website, and shall also put the current GTC at display at the hotel reception.

25. Miscellaneous provisions:

These general terms and conditions come into force on January 30, 2021. Its provisions shall apply in conjunction with the rules of the individual contracts.